AI & Automation 101: Demystifying "Agents" in Your Daily Operations-AI & Automation 101: Demystifying "Agents" in Your Daily Operations Presentation

AI & Automation 101: Demystifying "Agents" in Your Daily Operations Presentation

Pdf Summary

The presentation, “AI & Automation 101: Demystifying ‘Agents’ in Your Daily Operations,” explores how AI is developing in the trucking industry, particularly for midsize carriers.<br /><br />PCS Software’s AI journey began in 2023, after ChatGPT’s arrival, with a focus on adopting AI internally before building it into products. In 2024, that work became a product-development roadmap. In late 2025, PCS released Cortex, bringing AI from internal tools into its TMS.<br /><br />The presentation describes a shift from the early “ChatGPT moment”—one model accessed through a chat window—to an “army of agents.” These may come from commercial vendors, be built by customers, or be developed by PCS. The expectation is that these different agents will need to coexist and sometimes collaborate.<br /><br />It distinguishes three kinds of automation: rules engines respond to a specific condition, workflows follow a predefined sequence, and AI agents use reasoning and decision-making rather than simply executing fixed instructions.<br /><br />The session featured Mark Hill, CEO of PCS Software; Neil Roberts, Fleet Director at Raider Express; and Steve Phillips, TPP Facilitator at TCA.

Keywords

AI automation

trucking industry

midsize carriers

PCS Software

ChatGPT

AI agents

Cortex TMS

rules engines

workflow automation

Mark Hill